Privacy policy

GreenGreen Store is a trading name of SMT Commerce LTD.
Generally we do not rely on consent as a legal basis for processing your personal information other than in relation to sending third party direct marketing communications to you via email, post or text message via SMS. You have the right to withdraw consent to these activities at any time by contacting us at contact@greengreenstore.co.uk.

If you have any questions about our use of your personal information, or you wish to exercise one of your rights under the GDPR, please contact us at contact@greengreenstore.co.uk.

Privacy Policy (GDPR)
SMT Commerce LTD’s privacy policy sets out what personal buyer information we collect when a customer signs up for an account on greengreenstore.co.uk or makes a purchase in any way (be it through our website or by phone for example), how we use it and under what circumstances, if any, we will share it with other parties. We abide by and are compliant with the Data Protection Act 1998 (herein referred to as “The DPA”) and the General Data Protection Regulation (herein referred to as “The GDPR”) which came into effect on 25th May 2018. We are committed to keeping buyers’ personal information secure and confidential.

Lawful Basis for Processing Personal Data
For the purposes of The GDPR, we are the ‘Data Controller’ and processes all personal data lawfully, fairly and in a transparent manner. Under Article 6 of The GDPR, the lawful basis on which we process personal data received from customers is that of “Contract” - whereby processing is necessary in order to fulfil buyer orders and enquiries. We retain information provided by customers, such as transaction information for internal financial accounting purposes. It is a legal requirement to retain this information for a period of 7 years. In addition we retain personal data for marketing reasons, this is only obtained and retained on a lawful basis of “consent”.

Data We Collect: Personally Identifiable Information
We collect personally identifiable information only when it is voluntarily submitted by buyers when placing an on-line order or a telephone order. The data we receive includes: name, company name where applicable, delivery name, delivery address, e-mail address, telephone number (if given), date of order, items ordered, value of items ordered, chosen method of delivery. We do not sell or rent personally identifiable information to any third party for any purpose.

How we use buyers’ personal information
We may use any personal buyer information provided by the customer to:

-Process and dispatch buyers’ orders
-To verify eligibility for after-sale support where requested by the buyer
-Carry out regulatory checks to meet our legal obligations
-Prevent and detect order risks
-Develop and improve our products
-Undertake anonymised statistical analysis (we won’t be able to identify individuals from this data)
-Marketing activities (only when consent has been given)

We treat all information we hold about buyers as private and confidential.
We will not reveal any personal details or details concerning buyers’ orders to anyone not connected with us, unless:

-A buyer asks us to reveal the information, or we have a buyer’s permission to do so
-We are required or permitted to do so by law
-it is required by law enforcement, fraud prevention.

We may share buyer personal information with our suppliers, service providers and other contractors only to fulfil orders buyers place with us on, and the corresponding after-sale support.

Cookies (Advertising and Analytics)

We use cookies, tags and pixels (from know on defined as "Cookies") on greengreenstore.co.uk for a number of purposes as described in this section. By using the GreenGreen Store website you consent to the storing and accessing of Cookies on your device in accordance with the terms described in this section.

Cookies are a small text document which often include an anonymous unique identifier. When you visit the GreenGreen Store web site, a computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies.

In using the GreenGreen Store website you consent to our use of Cookies, as described in this section. If you do not consent to the GreenGreen Store website using Cookies you can block the use of Cookies. You can do this at any time by activating the settings in your web browser. Information about this can be found here: https://www.allaboutcookies.org/

If you choose to withhold consent to the GreenGreen Store website's use of Cookies, or subsequently block Cookies that you previously consented to, some aspects of the GreenGreen Store web site may not work properly and you may not be able to access all or part of our GreenGreen Store web site.

Session Cookies

We use Cookies to allow the GreenGreen Store web site to uniquely identify a user’s browsing session on the GreenGreen Store web site and to allow us to coordinate this information with data from our website server.

Analytics

We use Google’s “analytics” Cookies which, in conjunction with our web server’s log files, allow us to identify unique, but anonymous users. These Cookies can also calculate the aggregate number of people visiting our GreenGreen Store web site, the date and time of a user’s visit to the GreenGreen Store web site, the pages a user has viewed and the time spent by users at the GreenGreen Store web site. This helps us gather feedback so that we can improve the GreenGreen Store web site and better serve our users. Further information on each Cookie is set out in the table below.

Cross platform advertising and user recognition

We also use Cookies provided by advertising platforms such as Facebook and Google. These Cookies operate in different ways but they are used in connection with GreenGreen Store's advertising served to a user of the GreenGreen Store website on Facebook and other sites such as Google, the recognition of such users and the devices used by the user to access such platforms (like FaceBook) and the GreenGreen Store website. Further information on each Cookie is set out in the table below. Data captured through cookies may be matched with personal data that we already hold about you to better service you. This helps us to continually improve the relevance of our marketing activities, your shopping experience and the products and services which we offer.

Third party web sites and platforms

Your use of third party web sites and platforms such as Facebook, and the privacy practices of these platforms, are governed by separate terms, conditions and policies for which SMT Commerce Ltd is not responsible. You should check Facebook’s terms, conditions and policies where you will find more details on how information about you is used on their platforms and how you can set your privacy preferences.

You can find more information about the individual Cookies we use and the purposes for which they are used in the table below:

Cookie Type	Purpose
Google Analytics	This Cookie is placed by Google. It enables us to learn information about our users use of the GreenGreen Store website such as the time of visit, the pages viewed, whether the user has visited before and the web site visited prior to visiting the GreenGreen Store web site.
Google Ads	This cookie is placed by Google. It enables Google and their partners to serve ads based on your previous activity on our website. You may opt out of personalised advertising by visiting  https://adssettings.google.co.uk/authenticated.
FaceBook Pixel	This Cookie is placed by Facebook. It enables us to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular it enables us to see how our users move between devices when accessing the GreenGreen Store website and Facebook, to ensure that our Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the GreenGreen Store web site.

 

Additional Privacy Policy Disclosure:

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

 

How We Protect Customers Data

SMT Commerce LTD has put measures in place to protect against the loss, misuse, and alteration of customers’ data. Personal information which is held by SMT Commerce LTD is stored safely, with only authorised staff having access. While reasonable and appropriate measures have been taken to store customers’ personal information safely, it is not possible to guarantee complete security. We use Secure Sockets Layer (SSL) software, which encrypts information you input.

Data Subject Access Requests
Under the GDPR buyers are entitled to obtain from us a copy of the data held concerning them and to have any inaccuracies in the data rectified. We are obliged to provide this data to within 1 calendar month of the request and free of charge. However, we have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.

Right to erasure:
You are entitled at any time to withdraw your consent to our continued use of data that you have supplied to us. Additionally, you are entitled to ask us to delete all the data that we currently hold about you - in so far it does not exceed our legal obligation to retain the records needed for the accounting purposes as required by the UK authorities. For more information, please contact our company email as set out in the "Business Seller information" part of our listing.

SMT Commerce Contact Information

If you have any questions or comments, please contact us at contact@greengreenstore.co.uk or at the address listed below:

SMT Commerce Ltd trading as GreenGreen Store,

2 Providence Square, Stoke-On-Trent, England, ST1 2LQ.